TapCare

TapCare Support

For help with the app, sign-in, family or pet management, notifications, or your account, send us an email. We'll review messages in the order received.

Email support@tapcare.kr

Helpful details to include

  • Your TapCare app version.
  • Your operating system and version.
  • Your device model.
  • The approximate time and screen where the issue happened.
  • Steps that help us reproduce the issue.

Please do not send sensitive information

  • Do not include passwords, verification codes, sign-in tokens, certificates, secret values, payment information, national identifiers, or identity-document images in email or screenshots.
  • Before attaching a screenshot, hide names, email addresses, contact details, and other people's information that are not needed to understand the issue.
  • If account verification is needed, support will explain the minimum information and a safer process.

Account and privacy help

  • Use the account deletion guide if you want to leave TapCare.
  • See the Privacy Policy for details about collection, retention, and deletion.